KC
Kl C
1 reviews | Active since Sept 2023
07 Dec 2023, 08:57
Money Thevies
I will never use African Bank again. I have had a loan through them for 4 years, I consolidated the debt with another bank who paid them and now I am in credit with them of R3000+. They call centre won't help! I changed my phone number so now that I have a new number they won't verify me even though I have called through and changed it numerous times, but I still get messages and calls from them on my new number! During Covid they didn't verify anything when they called me to give me a paymnet break. When i declined it they still gave it to me so my loan went up and was extended, also then when i called to dispute it they suddenly couldn't help or verify me!!!!!!! SO now that they owe me money, I get no help and the customer service person Emanual was extremely rude. I have never missed a payment in 5 years they have taken my money quite fine but now won't assist when they owe me. Its my cash not your, how many other people have this problem!!!!???? I am extremely unimpressed, they ***** from their clients! DO NOT USE THEM! GO TO FNB!
Helpful (0)
Replies (12)0
Replies (12)
African Bank's replyOfficial
07 Dec 2023, 10:39Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. You'd need to visit the branch to update your contact number so that you can receive the pop up message that we send for verification.
African Bank's reply07 Dec 2023, 10:39
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. You'd need to visit the branch to update your contact number so that you can receive the pop up message that we send for verification.
KC
Kl C's updateReviewer Update
07 Dec 2023, 11:20i've done this twice! you have contacted me on the new number during covid!!!!!!!!!!!!!!
KC
Kl C's update07 Dec 2023, 11:20
Reviewer Update
i've done this twice! you have contacted me on the new number during covid!!!!!!!!!!!!!!
KC
Kl C's updateReviewer Update
07 Dec 2023, 11:21and many other times via SMS
KC
Kl C's update07 Dec 2023, 11:21
Reviewer Update
and many other times via SMS
KC
Kl C's updateReviewer Update
07 Dec 2023, 11:21***
KC
Kl C's update07 Dec 2023, 11:21
Reviewer Update
***
KC
Kl C's updateReviewer Update
07 Dec 2023, 14:11I went into your branch in 2021 after sending emails to you saying that my number has changed on your side from when i app**** for the loan, i don't have that phone number . all my correspondence to you when i app**** for the loan have my correct number on it, i still have all the emails. nothing has changed since i app****, nothing has change for the last 4 years you have debited my account, i have never missed payment, I just want the money you owe me deposited back in my account that you debited R5814.10 every month. there's was no authenticating my cell number or visits to a branch when you where taking my installments happily.
KC
Kl C's update07 Dec 2023, 14:11
Reviewer Update
I went into your branch in 2021 after sending emails to you saying that my number has changed on your side from when i app**** for the loan, i don't have that phone number . all my correspondence to you when i app**** for the loan have my correct number on it, i still have all the emails. nothing has changed since i app****, nothing has change for the last 4 years you have debited my account, i have never missed payment, I just want the money you owe me deposited back in my account that you debited R5814.10 every month. there's was no authenticating my cell number or visits to a branch when you where taking my installments happily.
KC
Kl C's updateReviewer Update
07 Dec 2023, 14:16my cell no is still the same cell no I have had for 10 years. how could you possible have my number for 2 years correct and then it changes, lord know how, now its my problem! go back on your records to 17 May 2019 and you will see that when i app**** you had my correct number ***. why should customers be punished for you system failures.
KC
Kl C's update07 Dec 2023, 14:16
Reviewer Update
my cell no is still the same cell no I have had for 10 years. how could you possible have my number for 2 years correct and then it changes, lord know how, now its my problem! go back on your records to 17 May 2019 and you will see that when i app**** you had my correct number ***. why should customers be punished for you system failures.
African Bank's replyOfficial
07 Dec 2023, 15:02Thanks for speaking up and calling us out. In order to address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. As per telephone conversation please visit the nearest branch to update your contact number as we are unable to verify the details of your account.
African Bank's reply07 Dec 2023, 15:02
Official
Thanks for speaking up and calling us out. In order to address your social media query, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. As per telephone conversation please visit the nearest branch to update your contact number as we are unable to verify the details of your account.
African Bank's replyOfficial
07 Dec 2023, 15:03thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply07 Dec 2023, 15:03
Official
thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
07 Dec 2023, 15:03hanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply07 Dec 2023, 15:03
Official
hanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
07 Dec 2023, 15:03hanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply07 Dec 2023, 15:03
Official
hanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
KC
Kl C's updateReviewer Update
07 Dec 2023, 15:20Well this is a waste of time!!!! You have just called me on my number, and actually spoke to me yet you still insist that i have a different number on your system. I don't care what number you sucked out your thumb that's on your system its not my NUMBER. you just called me on my actual correct number....... seriously !!!! Look at my application I filled out with you !!!!
my details are the same. I have emailed you my bank letter from FNB, My id and deposit report from FNB. Done last week . SO just do what ethical and refund me
my details are the same. I have emailed you my bank letter from FNB, My id and deposit report from FNB. Done last week . SO just do what ethical and refund me
KC
Kl C's update07 Dec 2023, 15:20
Reviewer Update
Well this is a waste of time!!!! You have just called me on my number, and actually spoke to me yet you still insist that i have a different number on your system. I don't care what number you sucked out your thumb that's on your system its not my NUMBER. you just called me on my actual correct number....... seriously !!!! Look at my application I filled out with you !!!!
my details are the same. I have emailed you my bank letter from FNB, My id and deposit report from FNB. Done last week . SO just do what ethical and refund me
my details are the same. I have emailed you my bank letter from FNB, My id and deposit report from FNB. Done last week . SO just do what ethical and refund me
African Bank's replyOfficial
07 Dec 2023, 16:11hanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. You'd need to visit the branch to update your contact number so that you can receive the pop up message that we send for verification.
African Bank's reply07 Dec 2023, 16:11
Official
hanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. You'd need to visit the branch to update your contact number so that you can receive the pop up message that we send for verification.