Money that vanished

My money has vanished from my account while trying to do a transfer. The African bank rude consultants are just cold. One said ill get feedback after 48 hours and another said after 72 hours. No one tells me where the money went, its like it vanished through thin air. My son is sick and the money was to take him to a doctor but now Im stuck. So African bank must my child die because of your errors? 2/3 days is insane, i dont have that much time. I need my money that I didnt use and trusted you as a bank. I want my money so I cam close this ******* of a bank !