Money gone from account

This may not be an African Bank fault BUT we need them to assist urgently before Christmas otherwise we won't have Christmas or buy uniform for our kids. I was using an ATM and my card got swallowed by a machine at Bridgecity Nedbank ATM. I tried to retrieve the card but it did not come back. I rushed to the branch and they said the last of my money was withdrawn at Mount Edgecombe - that was a matter of a few minutes. Please escalate this urgently! We need that money please