Money ***** on my world account and poor service

On the 26 and 27 August 2021, money was **********ly transferred from my world account to some capitec account which I don't even know who it belongs to. I didn't even get the smses for some of those transactions. I then went to African Bank branch in bronkhorstspruit to enquire on the 28th August 2021, they requested I open the case at the police station and submit the affidavit and also the case no. which I did. And the submitted the case to their forensic department.

Since then, I have been to different branches to enquire for feedback on the case and they kept telling me after 30 days I will get my money back because they have proved that indeed its ***** but now October 2021 is going by and I haven't received my money back. When I call the investigator Mr Kabini Jabulani who is apparently handling the case, he said he knows nothing about the 30 days feedback which I received from the Thavhani mall branch and bronkhorstspruit branch. He then promised 7 days which has elapsed and I have been contacted since.

When opening the account, I specifically requested that no internet connections banking must be allowed in my account, yet nothing was done about it.

I'm even afraid to use the money left in the account as it doesn't feel safe.

Customer service is very poor, I regret opening an account with African bank. My money is not safe at all, the stuff can't even speak the same tone with regards to my case, it's different contradicting info between the investigator and the consultant.