GD
George D

1 reviews | Active since Jun 2018

21 Jun 2018, 12:48

Money disappeared, Credit life higher than quoted

On 2 July 2013 I was approved for a R80 000.00 African Bank Loan. The consultant explained the contract, repayment and insurance to me.

1. CAPITAL DISBUR*****T ..... African Bank paid an amount of R11 049.06 to ABSA for a personal loan on 5 July 2013. The ABSA personal loan however was already settled in February 2013 (5 months prior). Nobody at African Bank can no trace the payment or supply me with some kind of proof to take to ABSA to further investigate this matter.

2. CREDIT LIFE INSURANCE ....The Credit life insurance quoted and explained to me was R467.32. The fist month the insurance payment was R849.51 almost double the quoted amount. Throughout the agreement the Insurance was always much more that the quoted amount of R467.32

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Replies (3)
African Bank
African Bank's reply28 Jun 2018, 11:40
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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African Bank
African Bank's reply28 Jun 2018, 12:10
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

***

GD
George D's update23 Oct 2018, 09:36
Reviewer Update
Matter still not resolved after 4 months. Call Centre staff ***********. Went to the Festival Mall Branch yesterday to try and resolve this issue - the consultant could not assist and was arrogant and the branch manager wanted us to phone the *********** call centre again. Please supply us with a reference number in order for us to refer this matter to the NCR to investigate this credit agreements interest and insurance. Also we would like the NCR to investigate reckless lending.