Modern Useless Banking with African Bank

Useless at solving banking customer problems. At the end of last month I purchased a TV. Nothing arrived and research indicated it was a *****ulent site so I asked African Bank for my money back under the visa terms of purchase. They promised to provide feedback within 72 hours. They did not. They also blocked the card without telling me. We contacted them. There was no apology and they said we must go to register the case with the police and get a signed affidavit and take it to the bank. This we did. They also stated they needed 30 days to investigate what had taken me a couple of days. They refused to give us another card even though we are allowed 5. Moving on to 25.9.25 they send me an sms stating that there are questions on the app that I need to answer. I could find none. So I ring up the bank, give all my details and they say they sent me a pop up which I must respond to. No pop up appears so they refuse to continue the conversation saying I must go into the branch. I go into the branch and they can't do anything as we need to respond to this pop up, again which we don't receive. Today I tried to pay another bill by EFT and the app continuously shows and error message. I can transfer between accounts but not pay bills. This happens regularly in a morning. Useless. Try editing a reference and the cursor insists on moving to the end of the input. Useless.