SM
Sibongile M
1 reviews | Active since Oct 2021
10 Jul 2025, 14:56
Missing token
I have purchased prepaid electricity and never received my token voucher, 7 days later I am being refused a refund and I am told that I need to call or go to the branch. What must happen. I am very unhappy
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
10 Jul 2025, 15:48Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
African Bank's reply10 Jul 2025, 15:48
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
SM
Sibongile M's updateReviewer Update
10 Jul 2025, 15:58I have been calling all day on Saturday and today, I keep getting hung up on and my airtime has even run out. Please contact me ASAP because I have received no calls from African Bank
SM
Sibongile M's update10 Jul 2025, 15:58
Reviewer Update
I have been calling all day on Saturday and today, I keep getting hung up on and my airtime has even run out. Please contact me ASAP because I have received no calls from African Bank
African Bank's replyOfficial
10 Jul 2025, 17:09Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
Best regards,
African Bank's reply10 Jul 2025, 17:09
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
Best regards,