Missing Money from my account

0n the 1st of April 2026 around 06:05am I went to an atm at salvokop to withdraw an amount of R2000.I received a slip that indicates that my bank is experiencing technical difficulties and cannot process my transaction at that time.I did not receive any money.I waited for the bank to open then went to enquire there.I was told to wait for 48hours then i will see the money back in my account.It has been 7days now still nothing no explanation , no money. I would like my money back.