Missing Money

I have been getting the run around for over two weeks with no solution to my issue. Eveytime I call, I'm told the issue is being looked into. A debit order went through twice from my account which was not in agreement. How does the bank allow this when I only approved one debit order. Now what's worse is that the other service provider says they have not received the funds. Both parties don't know where my money is, they are blaming each other, the bank says the glitch came from the service provider and the service provider says the glitch came from the bank. Meanwhile R17000 is missing, this is very frustrating and very concerning regarding the security of my account with African Bank. At some point the bank was even asking me for proof of payment for a debit order, how does that even make sense. My livelihood has been affected and all they are doing is apologizing for the inconvenience.