1 reviews | Active since Apr 2017
Missing funds Tax free savings | Given incorrect account & reference numbers
<p>On the 11th of April 2017 I opened a Tax free savings account with African Bank Grove mall branch. I was given a confirmation "African Bank Proof of Application to open an investment account". </p> <p> </p> <p>This Proof of Application had a reference number I was meant to use when making an EFT to the newly created tax free account.</p> <p>On the 11th of April, I transferred R2000 from my standard bank cheque account into African Bank account ( ********** 7682) and used the supp**** reference number</p> <p>Yesterday I logged into the African Bank internet banking, to my surprise the money I transferred was not reflecting also the account is different from the one given on the African Bank Proof of Application to open an investment account.</p> <p>I have since supp**** African Bank with a proof of payment from Standard bank and also the African Bank Proof of Application to open an investment account.</p> <p> </p> <p>How is one meant to trust a financial institution that misallocates deposits???</p> <p> </p> <p>I basically want my money back and will never deal with African Bank again.</p>
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
This is laughable. You did not attempt to get hold of me. There are multiple ways to contact me, my cellphone; office phone & email. All these are available on the investment application I completed.
I already contacted your call centrer on Tuesday. I dealt with one Thabang Maponya.
This matter should be farely easy to resolve. I sent you a proof of payment from my bank (Standard Bank). Use that proof to locate my funds and refund me.
This is laughable. You did not attempt to get hold of me. There are multiple ways to contact me, my cellphone; office phone & email. All these are available on the investment application I completed.
I already contacted your call centrer on Tuesday. I dealt with one Thabang Maponya.
This matter should be farely easy to resolve. I sent you a proof of payment from my bank (Standard Bank). Use that proof to locate my funds and refund me.
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Still waiting for my money. I emailed the proof of payment from my bank (Standard) and the erroneous African Bank Proof of Application ********** on 19 April 2017.
Surely it shouldn`t take so long for a "Bank" to locate a deposit and effect a refund?
Still waiting for my money. I emailed the proof of payment from my bank (Standard) and the erroneous African Bank Proof of Application ********** on 19 April 2017.
Surely it shouldn`t take so long for a "Bank" to locate a deposit and effect a refund?