Missing EFT Payment to AB Credit Card Account

I am writing to follow up on the EFT payment I made into my AB credit card account on 03 February 2024. Despite successfully making the payment, it has unfortunately not been reflected on my credit account.

I have contacted your customer service department multiple times in the past month to inquire about the status of this payment, but I have not received any feedback or resolution to this matter. As a valued customer of African Bank, I trust that you will assist me in resolving this issue promptly.