sH
syabonga H

1 reviews | Active since Jun 2016

08 Jun 2016, 22:13

Misselling and pathetic service

<p>Hi all</p> <p>It is with regret once again I'm complaining about the same matter I trust that National Credit Regulator, Consumer Protection Tribunal and FAIS enforcement committee they are visible enough and vagilant of such companies like African bank who strive to depressed low income earners by deliberately not treating them fairly and offer the pathetic service purposefully. </p> <p>I have three accounts with this company that is best known of misselling to reach their marginal profit and high commission not giving financial literacy and good advice to clients you always rushed to fill the forms without of giving a chance to go through the contract and get every fine print explained thoroughly before the transaction is concluded. </p> <p>As per the response from the company of which I take as negligence and incompetence from their side because I gave out my I'd number under reference which prompt them to access all my accounts if they were willing to assist. </p> <p>I have three accounts 1.*** 2.***. 3.Crdit card :***............can't disclose all digits, your stuff missell your product by saying that if you resigned the insurance cover you in the duration of unemployment and 2015 your Company blocked my Credit card by mistake which was your fault never received any apology from you instead you guys charged me again replacement fee, app**** for the refund it was rejected, your stuff pretend to be good advisors whereas they know nothing about the product and they lie about the way they explain your product without considering the needs and affordability, even you tell them that you have they will continue to lie about premium breaks and paying after three months when I found out now when require all the services was promised it was total the opposite. This company's intention is to mess the credit records of the unemployed people , been getting sms telling that will hand over my account to credit bureau , of with it was not my fault that product were miss presented and all the material facts were not disclosed prior to the loan application was forced signed and it was explained that it also my contract which is blatant lies, Again today received a call telling that I should settle the account from *** and they will send the tracers to my place as if I ran away or stole anything been paying these accounts until resigned because was told that my insurance will take care of my accounts. I would like this company to write off my debts or let insurance pay for these errears for their false promises and misselling, I don't want anything to do with company , I wouldn't refer anyone to do business with them they extremely pathetic. NEW TOWN JUNCTION, Rossick and Calton branch to name few are worst. Email:*** or call : *** fax:***</p> <p> </p> <p> </p> <p> </p>

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Replies (2)
African Bank
African Bank's reply13 Jun 2016, 14:28
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on ***.

Kind Regards

Sylvester Fraser

Contact Centre Support Specialist Team

Contact number: ***

sH
syabonga H's update14 Jun 2016, 09:21
Reviewer Update

Hi all,

Please stop publishing lies the matter was not resolved,A guy called from African bank said no resolution that can treat client's fairly, he even said I'm more than welcome to take further service, African bank offer pathetic service and lure people to take the business by promising of lies about benefits of their product, their branch consultants are good misrepresentation and misselling product. How can a serious complaint like this resolved by the contact centre people having said have been requesting for fair treatment and complaining in their touch points it a proof that senior management not available to intervene. I would kindly request regulatory bodies to investigate and take necessary steps enforce compliance with this bank .