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Nosipho R

1 reviews | Active since Oct 2014

21 Jul 2016, 15:16

Miss

<p> </p> <p>Good day</p> <p>I went to African bank today 21.07.2016 to enquire about the outstanding balance on my loan, they gave me a phone to contact the collection department . I spoke to one of the consultants Bonolo she advised me the loan is written off I can make any arrangement to pay. I told her I want to pay so that my name can be cleared because the account is reflecting on my Itc. She advised me that the account was written of on the 30.10.2015 I should wait for credit beuroe to update my Itc. I contacted Transunion they advised me that my name can only be cleared once the loan is paid up which is true. can someone please assist me I really want to pay.</p>

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Replies (1)
African Bank
African Bank's reply26 Jul 2016, 10:46
Official

Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your
complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***