Misleading rewards programme

They have a rewards systems where they pay back your bank charges for having swiped your card 10 times in a calendar month. I did my 10 swipes, got the message that I qualified and waited. After more than a week went by from the date it usually gets paid back I called to inquire. At first the closed the inquiring saying it has been resolved without giving me feedback. I called again then the person whom I spoke with counted the transactions with me and said it was 9. I referred him to the 10th transaction which i knew very well was done at Clicks to reach my 10 swipes and got a message for. I even told him to go to the transaction sms that they sent each time a transaction went through and he saw that it was definitely not done on the 1st but that was done on the 31st and I qualified with that. Now I get a call from Nontando telling me they can see all that but the merchant banked it late so as a result I no longer qualified. I said their campaign is misleading they should update it accordingly because I qualified then because the merchant banked the transaction late I no longer qualify and according to her they cannot be prejudice towards the merchants by updating their campaign. So basically it is fine for them to have access to see a client qualified, sent the message even to that effect, so in turn misleading their client because they don't want to be prejudice to the merchant. WOW They must just tell people if they don't have money to pay back the bank charges so we know, instead of misleading us