Misleading fees and requests not followed, poor service. 😢

I have been banking with them since 2019, I loved the fact that I can withdraw money at any ATM for just R6/R7 at that time. I have asked them to switch off charged banking notifications of withdrawals, payments and purchases plenty of times, as I found it unnecessary for them to send me, for balance query I'd just have a look in my banking App.

Their withdrawal fees increased to R9.50, whereas they gave me a fee charge book of R7.50. I noticed the fees on my statement and I looked on Business tech for updated banking fees which stated AB charged R8.50 from June 2021.

I called them and they apologized for not informing me of the increased fees which I still find odd. All these years they were charging me incorrectly, even their website does not have updated fees sheet nor do their stuff know. I feel misled and my request of the R.40 notification fees has been charged even though I requested it turned off.

I'm pretty sure all their other fees increased but I haven't noticed.

I have complained with them, but no one has cared enough to switch off the notifications or tell me if they can't.