Misleading closing times & unprofessional staff

I went to Vredenburg branch on Friday afternoon because I read that they close at 17h00. I had to break my way and travel 30km so I can be assisted before they close. I arrived there at 16h50 on the dot. The ladies already closed the branch and were chatting outside. I told them that I rushed there so I could get there before the closing time. They said yes they close at 17h00 but they will not open for me because they have closed already.

Why the need then for African bank to mislead the masses saying that the branch closes at 17h00 when it actually closes at 16h45. This is a great inconvenience on my part because I had to cancel my whole commitment for the weekend and went to the back on Saturday. Still when I got there the machine for printing cards was faulty. Should I had been assisted on Friday upon my arrival I would not have been inconvenienced in this way. I had to go back again on Sunday and the branch was closed yet the lady who assisted me said they were opening the next day until 5. The worst part of it, they were so casual and rude about it. I kept wondering if it was a different race would they have dealt with me the same way. Not even an apology for all the inconvenience caused.