Misleaded

Pathetic service received at African Bank Bellville branch and call centre , I was told to pay 1850 to access funds in my account . I took my entire months pocket money pd it in . After the pymnt was dne im told a different stories(it will take 24 hours for my card to be un warmed :info from Bewllvile branch,call centre : i need to make 3 consecutive pymnts why they only tellin me after taking my money..Nuraan Samaai her Mngr is Ali Rumaneey she was very rude, has no way of speaking to customers ,*********** .When I told her abt the great service I rcvd im Mitchells pln asked why dnt I go there . When I was requesting a reissue of a cr crd she told me theres only 1 person who does tht for the entire branch . Please advise what do I do as Im broke and its still begining of the month