DG
Don G

1 reviews | Active since Oct 2018

08 Jun 2023, 21:32

misinformation.

After selling some persian carpets left to me from my late mother for cash,having too much money surplus for requirements I travelled to nearest African bank in Outdshoorn to deposit some funds.I was asisted by a young lady there.She said on a deposit of R27000 the charge would be R3 per thosuand =R81, On checking the next day into my account it confirmed this amount.On checking a week later I was horrifed this had risen to R840.I had I know of this exorbitant amount I would have never made the deposite.On the false informaton given to me the I bilieve African Bank should refund this money.This is not the only thing,I was misinformied about. She said the saving parcel's interest rate was 4.5 % where it is only 1.5.If correction is not received regarding this matter I shall take it further.

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Replies (1)
African Bank
African Bank's reply09 Jun 2023, 09:14
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team