DL
DIKOTSI L
1 reviews | Active since Nov 2018
17 Sept 2019, 08:27
Miscommunication regarding rescheduling process
I have contacted African bank several times to assist me with my account and they have been taking me from pillar to post and they are unable to help. spoke to several people including so called supervisor who told me that its highly impossible for them to assist me with my request and her name is "Zandile Mabanga". i also logged a query with then at a brach level and was given following reference number:*** and account number: ***. can somebody get back to me so that we resolve the issue. before i take further steps.
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Replies (3)DL
DIKOTSI L's updateReviewer Update
17 Sept 2019, 11:16I thought that by contacting AFB Customer service will simplify my life as they usually promise when you take their product but they turned to prove me wrong. i personally took my time over the weekend by going to their Head offices at Address: 59 16th Rd, Halfway House Estate, Midrand, 1685 and was turned back at the gate by the security who said that their client service is not longer at this offices but distributed among their branches but when you get to the branch you get different information. i was told by their supervisor "Zandile Mabanga" whie i was on the line with her that "It is highly impossible" for the to assist me and my account will remain in a bad state. she was giving me a very bad attitude and also interrupting me while i was talking.
DL
DIKOTSI L's update17 Sept 2019, 11:16
Reviewer Update
I thought that by contacting AFB Customer service will simplify my life as they usually promise when you take their product but they turned to prove me wrong. i personally took my time over the weekend by going to their Head offices at Address: 59 16th Rd, Halfway House Estate, Midrand, 1685 and was turned back at the gate by the security who said that their client service is not longer at this offices but distributed among their branches but when you get to the branch you get different information. i was told by their supervisor "Zandile Mabanga" whie i was on the line with her that "It is highly impossible" for the to assist me and my account will remain in a bad state. she was giving me a very bad attitude and also interrupting me while i was talking.
African Bank's replyOfficial
17 Sept 2019, 16:07Good day Mr Lethola
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team ***
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team ***
Best regards,
African Bank's reply17 Sept 2019, 16:07
Official
Good day Mr Lethola
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team ***
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team ***
Best regards,
DL
DIKOTSI L's updateReviewer Update
25 Sept 2019, 08:59I am not surprised that AFRICAN BANK continues to provide a bad service as usual. since the 17th of September i logged a query with their department and have not yet received a positive feedback from them. they are taking me from pillar to post in resolving my matter. i have requested that they reschedule my account since last November and they keep on running round the bush, also explained to them that restructuring the account will work in both our favour and will also keep my account in a positive status and not affect my bureau credit profile. Why do you always refer clients to your customer service department less you are unable to assist them or going an extra mile into resolving their issues.
DL
DIKOTSI L's update25 Sept 2019, 08:59
Reviewer Update
I am not surprised that AFRICAN BANK continues to provide a bad service as usual. since the 17th of September i logged a query with their department and have not yet received a positive feedback from them. they are taking me from pillar to post in resolving my matter. i have requested that they reschedule my account since last November and they keep on running round the bush, also explained to them that restructuring the account will work in both our favour and will also keep my account in a positive status and not affect my bureau credit profile. Why do you always refer clients to your customer service department less you are unable to assist them or going an extra mile into resolving their issues.