LN
Linah N
1 reviews | Active since Dec 2024
04 Dec 2025, 16:19
Misallocation of funds
Dear African Bank Customer Support,
I am writing to formally express my dissatisfaction with the service I have received regarding a payment made to a stokvel account. Since 03 November, I have been liaising with African Bank to resolve this matter, yet there has been no meaningful progress.
Despite submitting the proof of payment more than ten times, as requested, I have not received any follow-up communication, feedback, or clarity on the status of my query. Each interaction has resulted in the same instruction to resend the proof of payment, with no indication that the matter is being actively investigated or escalated.
This level of service is unacceptable, and I urgently request: 1. Immediate confirmation that my query has been escalated to the appropriate department. 2. A clear update on the current status of the investigation. You have to call in order to check 3. A definitive timeline for the resolution of this matter.
I trust that the bank will treat this issue with the seriousness it deserves and provide prompt feedback.
Helpful (0)
Replies (10)0
Replies (10)
African Bank's replyOfficial
04 Dec 2025, 16:41Thanks for speaking up and calling us out. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply04 Dec 2025, 16:41
Official
Thanks for speaking up and calling us out. Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
LN
Linah N's updateReviewer Update
05 Dec 2025, 13:19Hi African Bank,
I have received the same request again to upload proof of payment. I would like to highlight that I already uploaded the proof of payment on 04 November, and a month later I am still being asked to upload it again.
On Monday, your consultant confirmed that the proof of payment was correctly loaded on your system.
Please urgently assist in resolving this, as the repeated requests are causing unnecessary delays and are frustrating on my end
Thank you.
I have received the same request again to upload proof of payment. I would like to highlight that I already uploaded the proof of payment on 04 November, and a month later I am still being asked to upload it again.
On Monday, your consultant confirmed that the proof of payment was correctly loaded on your system.
Please urgently assist in resolving this, as the repeated requests are causing unnecessary delays and are frustrating on my end
Thank you.
LN
Linah N's update05 Dec 2025, 13:19
Reviewer Update
Hi African Bank,
I have received the same request again to upload proof of payment. I would like to highlight that I already uploaded the proof of payment on 04 November, and a month later I am still being asked to upload it again.
On Monday, your consultant confirmed that the proof of payment was correctly loaded on your system.
Please urgently assist in resolving this, as the repeated requests are causing unnecessary delays and are frustrating on my end
Thank you.
I have received the same request again to upload proof of payment. I would like to highlight that I already uploaded the proof of payment on 04 November, and a month later I am still being asked to upload it again.
On Monday, your consultant confirmed that the proof of payment was correctly loaded on your system.
Please urgently assist in resolving this, as the repeated requests are causing unnecessary delays and are frustrating on my end
Thank you.
African Bank's replyOfficial
05 Dec 2025, 14:30Thanks for speaking up and calling us out.
Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
African Bank's reply05 Dec 2025, 14:30
Official
Thanks for speaking up and calling us out.
Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
LN
Linah N's updateReviewer Update
06 Dec 2025, 19:38Hi ,
Please note that I did not receive the SMS to say Yes
When is my query going to be resolved and my funds re allocated to the right account , I have send the proof of payment more than 10 times surely your system is able to pick it up
Please assist as it is now a month
Please note that I did not receive the SMS to say Yes
When is my query going to be resolved and my funds re allocated to the right account , I have send the proof of payment more than 10 times surely your system is able to pick it up
Please assist as it is now a month
LN
Linah N's update06 Dec 2025, 19:38
Reviewer Update
Hi ,
Please note that I did not receive the SMS to say Yes
When is my query going to be resolved and my funds re allocated to the right account , I have send the proof of payment more than 10 times surely your system is able to pick it up
Please assist as it is now a month
Please note that I did not receive the SMS to say Yes
When is my query going to be resolved and my funds re allocated to the right account , I have send the proof of payment more than 10 times surely your system is able to pick it up
Please assist as it is now a month
African Bank's replyOfficial
07 Dec 2025, 12:10Thanks for speaking up and calling us out.
Your enquiry has been successfully logged. Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
Your enquiry has been successfully logged. Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
African Bank's reply07 Dec 2025, 12:10
Official
Thanks for speaking up and calling us out.
Your enquiry has been successfully logged. Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
Your enquiry has been successfully logged. Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
LN
Linah N's updateReviewer Update
07 Dec 2025, 13:24Good day African Bank , kindly note that I have now received the message and I have verified my details by responding with Yes
Kindly note that i am hoping that you will not be sending me a follow up to request for a proof of payment , kindly check on your system , I have sent proof of payment more than a person can be requested to send the proof of payment and I am not hoping that my re allocation will be done to the correct account number and my issue be resolved
Kindly note that i am hoping that you will not be sending me a follow up to request for a proof of payment , kindly check on your system , I have sent proof of payment more than a person can be requested to send the proof of payment and I am not hoping that my re allocation will be done to the correct account number and my issue be resolved
LN
Linah N's update07 Dec 2025, 13:24
Reviewer Update
Good day African Bank , kindly note that I have now received the message and I have verified my details by responding with Yes
Kindly note that i am hoping that you will not be sending me a follow up to request for a proof of payment , kindly check on your system , I have sent proof of payment more than a person can be requested to send the proof of payment and I am not hoping that my re allocation will be done to the correct account number and my issue be resolved
Kindly note that i am hoping that you will not be sending me a follow up to request for a proof of payment , kindly check on your system , I have sent proof of payment more than a person can be requested to send the proof of payment and I am not hoping that my re allocation will be done to the correct account number and my issue be resolved
African Bank's replyOfficial
07 Dec 2025, 13:50Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply07 Dec 2025, 13:50
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
08 Dec 2025, 10:16Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
African Bank's reply08 Dec 2025, 10:16
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
Talk to you soon.
Your African Bank Support Specialist team
LN
Linah N's updateReviewer Update
10 Dec 2025, 05:52Good morning
Kindly note that I will contact FNB to check if the funds has reversed , I did not see the funds being reversed to my account unless it is seating at FNB account somewhere
Will call FNB today and provide feedback
Kindly note that I will contact FNB to check if the funds has reversed , I did not see the funds being reversed to my account unless it is seating at FNB account somewhere
Will call FNB today and provide feedback
LN
Linah N's update10 Dec 2025, 05:52
Reviewer Update
Good morning
Kindly note that I will contact FNB to check if the funds has reversed , I did not see the funds being reversed to my account unless it is seating at FNB account somewhere
Will call FNB today and provide feedback
Kindly note that I will contact FNB to check if the funds has reversed , I did not see the funds being reversed to my account unless it is seating at FNB account somewhere
Will call FNB today and provide feedback
African Bank's replyOfficial
10 Dec 2025, 09:29Thank you for your response.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply10 Dec 2025, 09:29
Official
Thank you for your response.
Your African Bank Support Specialist team
Your African Bank Support Specialist team