****ming of customers- ********* business

I app**** for a funeral policy with African Bank via internet banking on 07 May 2022. For myself R5000 and my nephew R50000,00.The African bank system accepted this and they started deducting R167 from my bank account everymonth.So R22 its for R5000 cover and R145 its for R50000,00 cover. When I called the bank they told me my nephew who is paying R145 is only covered for R5000,00 please do your maths.They came back to me after escalating to say he will now be covered for R20000,00 because he is a minor. Please bear in mind I received no error or blocks when I app**** for this funeral policy on their website. They are deducting R167 all this time but at least they got that one right but the cover amount they entered on their system is R5000,00.So again their systems didn't pick up that a 19 year old is paying R145 for what they say its for R5000,00.I am declining the R20000,00 as this problem was not caused by me.You need to fix your digital platforms and your internal systems.I instruct African Bank to change this amount to R50 000,00 and I am giving you 4 hours to rectify this.I kindly ask you send me the feedback that was given to me by your consultant this morning on a call via my ref number email adress that is on your system today still.She also did not give me the REF number even when I asked and I want that too in case you are failing to resolve this and have to escalate to OMBUDSMAN for insurances.I cannot believe you have to put me through this and rest assured I will be moving to a different bank if this is the treatmaent you give to your loyal customers.The service is shocking .....