****mers

I was double debited in November 2025 by African bank and as a results other debit orders were returned as unpaid. I called to reverse the debit order and that was done . I already called 5 times and every time I am told they logged a call , I was asked for the bank statements and I did to show the 4 bank charges that I was charged due to the double debit order and every time, they send a message that the issue is resolved but until now I didn't get a refund for the bank charges. Today after I received the message that my issue is resolved with this ref no*** I called the call centre after holding on for over 20 minutes my airtime was finished while I was put on hold to speak to the manager and no one bothered to call me back. I want my money back if this is not resolved I will contact ombudsman since the bank can't resolve this ???. To make matters worse I have a disability and I can't go to the branch contact ***