SM
Sivuyisiwe M
1 reviews | Active since Aug 2024
28 Mar 2026, 09:13
****mers
So African bank, will hold your funds and when you want them, they give you a run around. R26500.00 of mine for a refund, hasn't been processed since the 11th of March, I've been calling endlessly for the past week, till to date nothing has been done. Yesterday they said they will call me within 2 hours. Till this time I've been waiting. What a nonsense of a bank and I will make sure I get my money.
Helpful (0)
Replies (9)0
Replies (9)
African Bank's replyOfficial
28 Mar 2026, 13:21Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply28 Mar 2026, 13:21
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
SM
Sivuyisiwe M's updateReviewer Update
28 Mar 2026, 13:29You can call me again, but I've been telling you about my concerns and it's been a week now still nothing.
So what do you normally do when you deal with your customers in situations like these. Only thing you say is we escalating, we escalating, that's it. Do we really have to come to platforms like these to get attended in a proper manner?
I still have monies that will come through to this bank, but I think I will reconsider and take my business somewhere else. I will go through all that trouble to change my banking details only because of this.
So what do you normally do when you deal with your customers in situations like these. Only thing you say is we escalating, we escalating, that's it. Do we really have to come to platforms like these to get attended in a proper manner?
I still have monies that will come through to this bank, but I think I will reconsider and take my business somewhere else. I will go through all that trouble to change my banking details only because of this.
SM
Sivuyisiwe M's update28 Mar 2026, 13:29
Reviewer Update
You can call me again, but I've been telling you about my concerns and it's been a week now still nothing.
So what do you normally do when you deal with your customers in situations like these. Only thing you say is we escalating, we escalating, that's it. Do we really have to come to platforms like these to get attended in a proper manner?
I still have monies that will come through to this bank, but I think I will reconsider and take my business somewhere else. I will go through all that trouble to change my banking details only because of this.
So what do you normally do when you deal with your customers in situations like these. Only thing you say is we escalating, we escalating, that's it. Do we really have to come to platforms like these to get attended in a proper manner?
I still have monies that will come through to this bank, but I think I will reconsider and take my business somewhere else. I will go through all that trouble to change my banking details only because of this.
African Bank's replyOfficial
28 Mar 2026, 13:43We'd like to call you and listen to your concern in detail, but we still can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply28 Mar 2026, 13:43
Official
We'd like to call you and listen to your concern in detail, but we still can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
SM
Sivuyisiwe M's updateReviewer Update
28 Mar 2026, 13:45You guys act as if you calling me, when I answer you drop, I see y
SM
Sivuyisiwe M's update28 Mar 2026, 13:45
Reviewer Update
You guys act as if you calling me, when I answer you drop, I see y
SM
Sivuyisiwe M's updateReviewer Update
28 Mar 2026, 13:46Your missed calls 4 of them...
SM
Sivuyisiwe M's update28 Mar 2026, 13:46
Reviewer Update
Your missed calls 4 of them...
SM
Sivuyisiwe M's updateReviewer Update
28 Mar 2026, 13:54Im still waiting for an authentic call from you guys, 1 ring and you drop the call. Clearly, you guys are buzzing me.
2 missed calls in less than a minute, lol...
2 missed calls in less than a minute, lol...
SM
Sivuyisiwe M's update28 Mar 2026, 13:54
Reviewer Update
Im still waiting for an authentic call from you guys, 1 ring and you drop the call. Clearly, you guys are buzzing me.
2 missed calls in less than a minute, lol...
2 missed calls in less than a minute, lol...
SM
Sivuyisiwe M's updateReviewer Update
28 Mar 2026, 13:54I so wish I post a screenshot here
SM
Sivuyisiwe M's update28 Mar 2026, 13:54
Reviewer Update
I so wish I post a screenshot here
African Bank's replyOfficial
28 Mar 2026, 14:12We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply28 Mar 2026, 14:12
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
29 Mar 2026, 10:11We acknowledge your message. Your concern is now with our specialist complaints team. They'll be in touch as soon as there's an update.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply29 Mar 2026, 10:11
Official
We acknowledge your message. Your concern is now with our specialist complaints team. They'll be in touch as soon as there's an update.
Your African Bank Support Specialist team
Your African Bank Support Specialist team