****mers and ******

On the 26 of February 2023 I called African Bank to settle my account before I was assisted I had to call several times. I than spoke to a consultant I informed I want to settle my loan i received an sms stating if I settle i get a 30% discount. They told me they activated the discount they an help Me make a payment telephonically the guy assisted I paid R5 384 I requested a settlement letter and the paid up letter the gentleman told me I Will get it after 60 days I called again spoke to a different consultant they told me to go to the branch 3 weeks ago I received a call from their lawyer's saying I owe R3000 something I refused and said I thought I paid up the account I then went to my bank account only to realize African Bank have been trying to deduct money from my account without My permission coz telephonically we agreed that I was given a discount. All their calls are recorded mind you. I went to the branch they asked me to call the head office I called I spoke to a gentleman he confirmed there was no notes stating there was an agree it's a system error I than asked him to please investigate all the Calls I've made since well they record us he said him and the manager will investigate I asked about the turn around time he first said he doesn't know than said in the next 2 weeks still there's no feed back or any communication from African Bank I called my banker to dispute the payment because that guy made me pay over the phone they cannot assist but they advised I open up a case against African Bank and they will gladly assist me. I demand a refund of the payment I made I want my money back African Bank you are not loyal my bank account is on minus Im now paying unnecessary amount.