****mer

I'm writing to complain about the issues I've faced with my credit account settlement. On April 5th, I visited Ghandhi Square Johannesburg African bank request my total settlement amount, which I paid in full after receiving the printout. The branch staff informed me that I would receive my paid-up letter after 72 hours and that my account would be closed.

However, when I returned to the branch on Wednesday, I was told that the payment wasn't reflecting on their system due to a technical error. They asked me to wait another 72 hours to receive my paid-up letter. Additionally, they claimed I owed R43, which I dispute, as I don't understand the basis for this amount.

I've tried to resolve this with the branch team, and they've advised me to email you with proof of payment. I'm frustrated with the delays and inconsistencies. I request your assistance in:

- Resolving the system error and updating my account - Issuing my paid-up letter - Clarifying the R43 amount I allegedly owe

Details:

- Date of payment: R6566.40 - Branch: Gandhi Square Johannesburg - Account type: Credit Card account

- Amount settled: R6566.40

I appreciate your prompt attention to this matter.

Ms Rirhandzu Ngobeni