****med by African Bank

On the 28th July 2023 I've rented a car using African Bank credit card paying deposit holding fee of R7000.00. To.my surprise African Bank took another unauthorized holding fee of R3351.00 for whatever reasons unknown to the rental company. African Bank failed to refund holding fee of R10351.00 even though the rental company provided them with instructions to release the holding fee. I have made follow up on several occasions with African Bank and noticed they are only expects in providing reference numbers with promise that the matter will be resolved with 48hrs or 72hrs but never resolved or.provide feedback of their process. It has been almost 3 months African Bank R10351.00 that they continue to charge.me interest on the funds they have in their possession that they have failed to reallocate to.my credit account. Yesterday being provided with another number to call but I was informed by that consultant that that number is for blocking lost cards and there is nothing they can do to resolve the matter