ME BEING A VICTIME OF IDENTITY THEFT -The bank with no clue what they do and government keeps there doors open but they don't even uphold the POPI SCT

So it came to light this week , after I spent a extended time in hospital ICU , that I was a victim of identity theft. I went to my fantastic bank whom manage all my products from normal bank accounts all the way to my funaral policy. When we decided to add a investment account to my profile the ***** protection unit of SA froze MY account ME being the victim. The business listed was our African Bank who have had uncountable number of " accedetal private information leaked" over many many years. My bank Manager went with me to this African bank to find out how they can list this and instruct any products the victim procure moving forward must and will be blocked seeing that he / she is the victim. African bank have absolutely no record of me whatsoever. My bank branch manager then took me to the local police station to write a affidavit as African bank needs that so they can investigate. Once this was done my bank manager took the documents back to African bank and then we went back to his/my branch to assist me. And they managed to. African bank say the investigation can take anything from 30 to 90 days but in most cases it takes longer than this. And this warrant the name of a bank? This is disgusting African bank should have been closed down permanently along time ago. African bank was 99.9% closed down but no government kept them open, then a year or so ago they had a breach of everything the popi act should protect us from yet Government keeps their doors open. And the victim of *****, in this case myself must get letters saying that I was a victim of ***** in 2020 MORE THAN 3 YEARS AGO AND IF IT WAS NOT FOR MY FANTASTIC BANK, I would not have known, WHY IS AFRICAN BANK STILL OPERATING AND HOW DO THEY GET AWAY WITH THING LIKE THIS , WHY IS SOUTH AFRICANS NOT PROTECTED BY THE OH SO WONDERFUL POPI ACT WHEN THIS ACT IS NOT ADHERED TO BY AFRICAN BANK? Myself , the victim have endless procedures to follow to get a letter stating I was a victim, can someone explain this to me or is it a ****** thing seeing that I am white?