Maybe its incompetence, Maybe its........

African Bank has done it again, my new gospel is to preach anti-Bank. I recently went to the branch in Centurion for a card replacement I was given the run around before I could get my card issued which I eventually got however when I tried to use the card it would simply decline. I called the call centre and no one could explain why my card was not working in turn I contacted the online contact centre to link a transactional acc to the card and again without fail no one could assist in a simple transaction as linking a beneficiary. I then went to the branch again as instructed by the service consultant with my passport, affidavid, proof of res, matric certificate you name it I had it, when I got to the branch the manager told me they could not assist me with any of the documents I had. I am in the Financial services industry myself and I have never come accross an organisation with such incompetence. My advice to anyone who is thinking of getting a loan or credit or even investment products, STOP and THINK THRICE about it because u will only be met with disappointment.