MATTER IS STILL NOT RESOLVED

I got a call from Ruth from African Bank to say that my claim was rejected. She then told me to contact the consumer advocate which I did. I was then told from them that this matter does not concern them. On the 17/06/2014 I got a call from collections department to say that I the claim is still being processed. As advised I want this matter resolved, I do not feel that I have been treated fairly especially since this has been ongoing for some time now. As previously advised, I will not pay for the goods that are damaged and you can collect them and dispose of them any way you want. There are so many people dealing with this and I am finding this very unfair.