Make your services for hassle and stress free please

Good day. We often see that Banks update their services to make it more convenient for clients. They promote online services and whatsap services. Like Capitec, you can now update your cellphone number without having have to go to a Branch. I even requested my card online. Hassle and stress-free services. My current problem is I have a new cellphone number. I now need to go to a Branch which is 124kilos from me just to update it in a branch. Is it really such a big big deal. Can you just adjust your services and make it more convenient like then you require one to call in and ask security questions. But this really sucks and one struggle a lot.