Make promises but do not deliver

I paid off the credit card and closed it in January, then on the 10th of April I went to apply for a smaller credit and I was told that the account is still open and it is in arrears, but when they check on the system I did request account closure.<br> <br> My request is I want to keep the active credit card, but I want African bank to take responsibility of their mistake and write off the arrears amount. I have been busy on the call with the call centers supervisor named Lefty for 2hrs who kept putting me on hold to speak with his manager and dropped the call twice and still don't make an effort to call me back. <br> <br> I want someone to call me telling me they have reinstated the card and that they will write off the arrears amount. I will need my new card to be delivered as well as I really need it urgently.<br> <br> If this is not settled by today close of business I am handing the matter to my lawyer.<br> <br> Thabo Setlhapelo <br> Cell 1: *** <br> Cell 2: ***