Made my mothers death even harder on me and my family.

I have been trying to get my late mothers closing statement as ordered by court but I was first told African bank does not release that information until I have the letter of authority (even though I need the statement to get the letter of authority) this being my first time I get my statements from all the other banks and go back to court and explain to them what African bank had said, to which I was told I have to go back to them and get the statement, I then go again explain to the consultant the consultant emails someone all the documents and says I will receive feedback within 2 days which I did only to be given a form to complete which I did complete and go into the branch ask the consultant to please help me with a few questions to which she says she also doesn’t know but let’s send it anyways along with the documents they needed with the form, a full week later I go back to the branch ask if there was any feedback as the consultant had said she would contact me when she gets feedback but she didn’t so I got to the branch she tell me she actually did get a response she just forgot about it, but the email had stated that I need to complete the questions that I had missed, but with no advise as to how, the consultant advised me to call the call centre and ask to be transferred to the deceased estate department when I did that the next morning the consultant told me that department can’t be reached on the phone I have to email them mind you I was told their emails only work internally. Now I am back at the branch waiting on the same consultant who had helped me as she is on break right now, as I type this I have been waiting for about an hour at this point, this is the hardest time of my life and you would hope the banks would help make it easy on you, but African bank is making a hard time even harder. I am soo disappointed in them, and hope no one makes the mistake of banking with them as you will be setting yourself up for complete failure, in my opinion.