Lying - No Customer Service

I have a 7day notice Savings Account with African Bank, so I called in gave notice for my money to be withdrawn & my Account closed.

It's the 13th Day today my money is still not in my Account when I called on the 7th day to enquire why my money is not in my Account, I was told it will be done in the evening & I should have my money in my Account by 48hours because it's a different Bank. Needless to say 48hours came & gone & I am still waiting for my money.

Please can you assist me