ML
Marshay L
1 reviews | Active since May 2017
09 Nov 2022, 08:57
Loyal clients - Disappointed
My husband and I, for the past week have been back and forth with no help at all. He qualifies for a loan but then asked for documents which he provided more than 10 times and the branch says it's acceptable, only to be turned down by credit division saying not accepted. Then he re applies, only to be declined he must wait 90 days???? He was not unsuccessful in the first place. It was a document issue, why now must he wait 90 days when the app generates offers for him? This is bad client service and we've been good clients in the past. Disappointed.
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
09 Nov 2022, 11:15Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply09 Nov 2022, 11:15
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
ML
Marshay L's updateReviewer Update
09 Nov 2022, 11:43Your number is hidden. Kindly contact us again on *** or ***. We available to chat now.
ML
Marshay L's update09 Nov 2022, 11:43
Reviewer Update
Your number is hidden. Kindly contact us again on *** or ***. We available to chat now.
ML
Marshay L's updateReviewer Update
09 Nov 2022, 11:43You can use the initial number you called on.
ML
Marshay L's update09 Nov 2022, 11:43
Reviewer Update
You can use the initial number you called on.
African Bank's replyOfficial
09 Nov 2022, 12:31Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply09 Nov 2022, 12:31
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
ML
Marshay L's updateReviewer Update
09 Nov 2022, 18:12Still no help at all. Only calls today, setting up applications, generating a few offers, only to be told, no offers could be generated, yet there are more offers. No-one can tell us why it is being rejected, all they say is apply again and you will hear back in 3 hours, then rejected again with no reason... Then again, application, offers generated and again, rejected, no reason and so on and so on and so on... this is bad honestly. Can someone please help with proper final answers???
ML
Marshay L's update09 Nov 2022, 18:12
Reviewer Update
Still no help at all. Only calls today, setting up applications, generating a few offers, only to be told, no offers could be generated, yet there are more offers. No-one can tell us why it is being rejected, all they say is apply again and you will hear back in 3 hours, then rejected again with no reason... Then again, application, offers generated and again, rejected, no reason and so on and so on and so on... this is bad honestly. Can someone please help with proper final answers???
African Bank's replyOfficial
11 Nov 2022, 10:36Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply11 Nov 2022, 10:36
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***