Low Standard of Customer Service

It's shocking to see how many people are going through the exact same thing as I am, it means that this is indeed the standard of African Bank.

I had to go to the branch 4 times and 2 of those times was to check on my application, because I hadn't heard anything after 48 hours. I got to the branch and was casually told that they incorrectly captured my commission. Really? They couldn't give me a call to come in 2 days earlier? I had to reapply and the manager reassured me that I will be sorted by 12pm the next day. I got to the bank the next day at 12pm and he said he has it infront of him and I will be sorted close of business. WHy did he lie to me? Because I am still waiting. It's been over a week since I first went into the branch after applying online. This is disappointing. Staff should not mislead consumers.

These "3 minutes to apply" ads must also stop, it is misleading and taking advantage of uneducated customers. As a person who works for a great company that believes in awesome customer service, this is far from awesome service.

Additionally, having the incorrect trading hours on Google does not help either, plus only having 2 consultants who can only see 4 people in 2 hours is also an unpleasant experience.