SM
Sibs M
1 reviews | Active since Jun 2020
23 Nov 2020, 10:57
lousy, Pathetic *******
I paid my loan in full with these people on the 4th of Nov a total amount they sent me as a full settlement of 21.368.53 Their Ref ***. they have utterly refused and stalled sending me a paid in full letter. to make matters even worse they went on to my CHQ Acc and debited my account. honestly I have never met a lousy pathetic and arrogant sons of B**** like these in my entire life. they are ****** ******* and need to have their license revoked and never do business in this country. I cant stand such ****ery coupled with such a lousy service and lack of response. I am definitely taking this with the Ombudsman and wouldn't advise anyone to take a loan nor do business with such *****s.
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Sibs M's updateReviewer Update
26 Nov 2020, 08:37I went to your branch in Soweto Maponya Mall
I received an overwhelming ridiculous attitude and service
1 i paid the last of my acc with you, Point of sale lost power
transaction went through on my CHQ Acc (R20.200+_) got the SMS from
she couldn't print proof of payment ???
so i asked why aren't you making sure this device (POS) is charged?
her reply was "I just got back here i was away"
i kept quiet. than the issue of EQ versus IQ kicked in when i told her i wont leave without proof of payment and i need a paid in full letter. to which her reply was Head office will do that.
she then irked the hell out of me when she asked i give her proof that the money went off from my acc. reason being if i show her, that's like me stripping naked my financial affairs to her
she then threw a tantrum (EQ vs IQ) as angry as i was i handed over the phone with SMS and my bank balance to her. that infuriated the hell out of the lady and she told me i think i am better.
i dont know where that came from. i than asked what is her name (No name Tag worn) she than told me she wont give me her name. i asked whose the manager. her reply "i am the manager" my question "who do you report to. her reply "I report to myself" Ok now i am talking to alpha and Omega in this branch. just because she saw my profile and residential address is probably the reason her EQ jumped up like a tornado exploding. i maintained my calmness and informed her i will take this up with her Head office. after a lengthy period with support she finally got help to print out the POP. i walked out with smile and wished her a "wonderful day" and didnt fail to emphasie i will escalate this level of service.
your trainning is absolutely absurd. you have no client centric methods
African Bank has rigid processes in terms of client services and therefore is failing to deliver optimum service to the consumer. last but not least. front line service attitude is hostile to the consumer whose paying salaries to the frontline service employees. every business takes care of their point of entry for new business this is not the case judging from the attitude and the fact that if i stay in a suburb your staff is now using that as some form of benchmark?
my overall experience with your bank is pathetic lousy and unprofessional but emotional
i will never come anywhere near your premisess (rented offices) your lack of business acumen is your downfall, attitude determines altitude. the governement wont bail you out again when you fall. remember my words!!!
I received an overwhelming ridiculous attitude and service
1 i paid the last of my acc with you, Point of sale lost power
transaction went through on my CHQ Acc (R20.200+_) got the SMS from
she couldn't print proof of payment ???
so i asked why aren't you making sure this device (POS) is charged?
her reply was "I just got back here i was away"
i kept quiet. than the issue of EQ versus IQ kicked in when i told her i wont leave without proof of payment and i need a paid in full letter. to which her reply was Head office will do that.
she then irked the hell out of me when she asked i give her proof that the money went off from my acc. reason being if i show her, that's like me stripping naked my financial affairs to her
she then threw a tantrum (EQ vs IQ) as angry as i was i handed over the phone with SMS and my bank balance to her. that infuriated the hell out of the lady and she told me i think i am better.
i dont know where that came from. i than asked what is her name (No name Tag worn) she than told me she wont give me her name. i asked whose the manager. her reply "i am the manager" my question "who do you report to. her reply "I report to myself" Ok now i am talking to alpha and Omega in this branch. just because she saw my profile and residential address is probably the reason her EQ jumped up like a tornado exploding. i maintained my calmness and informed her i will take this up with her Head office. after a lengthy period with support she finally got help to print out the POP. i walked out with smile and wished her a "wonderful day" and didnt fail to emphasie i will escalate this level of service.
your trainning is absolutely absurd. you have no client centric methods
African Bank has rigid processes in terms of client services and therefore is failing to deliver optimum service to the consumer. last but not least. front line service attitude is hostile to the consumer whose paying salaries to the frontline service employees. every business takes care of their point of entry for new business this is not the case judging from the attitude and the fact that if i stay in a suburb your staff is now using that as some form of benchmark?
my overall experience with your bank is pathetic lousy and unprofessional but emotional
i will never come anywhere near your premisess (rented offices) your lack of business acumen is your downfall, attitude determines altitude. the governement wont bail you out again when you fall. remember my words!!!
SM
Sibs M's update26 Nov 2020, 08:37
Reviewer Update
I went to your branch in Soweto Maponya Mall
I received an overwhelming ridiculous attitude and service
1 i paid the last of my acc with you, Point of sale lost power
transaction went through on my CHQ Acc (R20.200+_) got the SMS from
she couldn't print proof of payment ???
so i asked why aren't you making sure this device (POS) is charged?
her reply was "I just got back here i was away"
i kept quiet. than the issue of EQ versus IQ kicked in when i told her i wont leave without proof of payment and i need a paid in full letter. to which her reply was Head office will do that.
she then irked the hell out of me when she asked i give her proof that the money went off from my acc. reason being if i show her, that's like me stripping naked my financial affairs to her
she then threw a tantrum (EQ vs IQ) as angry as i was i handed over the phone with SMS and my bank balance to her. that infuriated the hell out of the lady and she told me i think i am better.
i dont know where that came from. i than asked what is her name (No name Tag worn) she than told me she wont give me her name. i asked whose the manager. her reply "i am the manager" my question "who do you report to. her reply "I report to myself" Ok now i am talking to alpha and Omega in this branch. just because she saw my profile and residential address is probably the reason her EQ jumped up like a tornado exploding. i maintained my calmness and informed her i will take this up with her Head office. after a lengthy period with support she finally got help to print out the POP. i walked out with smile and wished her a "wonderful day" and didnt fail to emphasie i will escalate this level of service.
your trainning is absolutely absurd. you have no client centric methods
African Bank has rigid processes in terms of client services and therefore is failing to deliver optimum service to the consumer. last but not least. front line service attitude is hostile to the consumer whose paying salaries to the frontline service employees. every business takes care of their point of entry for new business this is not the case judging from the attitude and the fact that if i stay in a suburb your staff is now using that as some form of benchmark?
my overall experience with your bank is pathetic lousy and unprofessional but emotional
i will never come anywhere near your premisess (rented offices) your lack of business acumen is your downfall, attitude determines altitude. the governement wont bail you out again when you fall. remember my words!!!
I received an overwhelming ridiculous attitude and service
1 i paid the last of my acc with you, Point of sale lost power
transaction went through on my CHQ Acc (R20.200+_) got the SMS from
she couldn't print proof of payment ???
so i asked why aren't you making sure this device (POS) is charged?
her reply was "I just got back here i was away"
i kept quiet. than the issue of EQ versus IQ kicked in when i told her i wont leave without proof of payment and i need a paid in full letter. to which her reply was Head office will do that.
she then irked the hell out of me when she asked i give her proof that the money went off from my acc. reason being if i show her, that's like me stripping naked my financial affairs to her
she then threw a tantrum (EQ vs IQ) as angry as i was i handed over the phone with SMS and my bank balance to her. that infuriated the hell out of the lady and she told me i think i am better.
i dont know where that came from. i than asked what is her name (No name Tag worn) she than told me she wont give me her name. i asked whose the manager. her reply "i am the manager" my question "who do you report to. her reply "I report to myself" Ok now i am talking to alpha and Omega in this branch. just because she saw my profile and residential address is probably the reason her EQ jumped up like a tornado exploding. i maintained my calmness and informed her i will take this up with her Head office. after a lengthy period with support she finally got help to print out the POP. i walked out with smile and wished her a "wonderful day" and didnt fail to emphasie i will escalate this level of service.
your trainning is absolutely absurd. you have no client centric methods
African Bank has rigid processes in terms of client services and therefore is failing to deliver optimum service to the consumer. last but not least. front line service attitude is hostile to the consumer whose paying salaries to the frontline service employees. every business takes care of their point of entry for new business this is not the case judging from the attitude and the fact that if i stay in a suburb your staff is now using that as some form of benchmark?
my overall experience with your bank is pathetic lousy and unprofessional but emotional
i will never come anywhere near your premisess (rented offices) your lack of business acumen is your downfall, attitude determines altitude. the governement wont bail you out again when you fall. remember my words!!!