Lost Money- No resolution from African Bank

Guys how do I actually take a complaint higer in regards to African Bank?

So previously money was taken out of my account from an online shop. I went to African bank and they couldn't resolve this matter. I completely understood cause they said it's something I opt-in.

They said they will block my world account and give me a new card right. This was such a mission that the consultant advised me to use one of my pocket account. Left there.

On the 29th I deposited money into one of my pocket accounts. When the money never reflected I went to the brach, checked on my Bank statements money didn't even reflect and this money was deposited by cash.The consultant logged in incident of a lost money case, told me it would take 48hrs to be resolved.

48hrs is long passed, nobody communicates regarding your lost money, I've sent 2 emails already nobody responded.

Why must I run up and down to the branch when the error is not on my side??

Still today it's almost going for 72hrs, no response! This is pathetic so I'd like to take this further.

So glad their not my only Bank. Still I want my money!