LONG INVESTIGATION NO FEEDBACK TO CLIENT

I am utterly disappointed with the service received from African Bank .

Unauthorized transactions were made from Nicholas Mokone’s African bank credit card, the transactions amounted to R 70 000.00 in total dated 23/01/2020

How long is your investigation process? We have been waiting for almost 3 months for proper feedback, how long should we still wait 6 months, 1 year or 3 more years, before the client can be given feedback ???

I don’t have any other choice but to escalate the matter further as far as social media, Facebook , Twitter and HelloPeter is concerned.

I am requesting the email address of the CEO by the name of BASANI MALULEKA so that I can escalate this complaint to her as well perhaps this matter will be resolved.

I am looking forward to your urgent response and assistance in this matter.