Loan *****ulent activity!!!

I wouldn't recommend any one to take a loan with african bank. On the 12th of May my mother app**** for a loan at the branch, the loan was approved same day and they opened a new bank account for her. The following day, the was a *****ulent activity in the account she received a notification that all the money was transferred from the account to another bank account. We immediately reported the matter with African Bank we were told it could be some one from the inside and we were advertised to go open a case at the police station and send them the case number and the affidavit, it will take up to 30 working days for investigation and we did as instructed. 30 days has passed with no feedback and I've been reading the reviews and seems like lot of people have fallen victims of this *****ulent activity with this bank and it's been happening for years. The saddest part come pay day their the first to deduct money we've been paying a loan for the past two months of the money we never got to use. We will escalate this matter to the Bank's Ombudsman to intervene, we gave them more than enough time to investigate with no feedback but month end the loan installments are expected to be paid!!!!!