Loan still not approved

i am unhappy with African Bank, i app**** for a personal loan and received my offer i was asked to send my latest pay slip, 3 month bank statement and id copy i did so on Tuesday the 27/07/2021 and I have been back and forth with them as they asked for my may and April 2021 pay slip and i advised i do not have Mays one but April i was advised that a note was made and i can send it to proceed like this. I even swiped and signed my at the branch my agreement and installment amount. I had a very unpleasant treatment at the branch as well.