MT
Martha T
1 reviews | Active since Jun 2015
27 Jun 2015, 17:09
Loan Settlement amount higher than the balance
I took up a loan with African bank,now i decided i wanna settle my loan expecting to get a settlement discount like all other banks do,to my surprise the settlement amount was more than the balance,I phoned Head Office to confirm because I thought maybe they made a mistake at the bank.Head Office told me there will be a settlement interest and they will also charge me for insurance for that month.It doesn't make sense to me why I pay insurance for something I dont have anymore.
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African Bank's replyOfficial
29 Jun 2015, 11:27Hello Ramadux,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Zelda Moloana
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Zelda Moloana
African Bank's reply29 Jun 2015, 11:27
Official
Hello Ramadux,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Zelda Moloana
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Zelda Moloana