HB
Hemant B
1 reviews | Active since Jun 2012
20 May 2022, 11:29
Loan process is painful
App**** for a loan through African Bank online platform on Wednesday 18 May 2022. All documents was uploaded successfully and copies were clear and marked accordingly. Since Wednesday i have been getting emails and sms's to reupload Bank statement, ID copy, Employment confirmation letter. This has been done 4 times over but the bank keeps requesting these. Not sure if the people that review these documents know what they doing or possibly dont know how to do their job.
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Replies (2)HB
Hemant B's updateReviewer Update
21 May 2022, 10:21Received a call from the complaints team after writing the review, sent the relevant document through for the 6th time, still getting getting messages and calls to upload even after Samuel acknowledge receipt of the document. Even the call center escalated the issue but no no feedback received since yesterday morning, there is no sense of urgency. The bank staff feels as if they doing you a favour. PATHETIC.
HB
Hemant B's update21 May 2022, 10:21
Reviewer Update
Received a call from the complaints team after writing the review, sent the relevant document through for the 6th time, still getting getting messages and calls to upload even after Samuel acknowledge receipt of the document. Even the call center escalated the issue but no no feedback received since yesterday morning, there is no sense of urgency. The bank staff feels as if they doing you a favour. PATHETIC.
HB
Hemant B's updateReviewer Update
23 May 2022, 09:18Even though i am speaking up the situation has not improved. You made 1 call and gave up and then rep**** to say you tried to call. If you want to get to the bottom of the issue then sort your fliipin staff out, once again the i am requested to upload or send a document that has been sent 7 times now. Clearly the staff at African Bank are deaf and dont know what they doing.
HB
Hemant B's update23 May 2022, 09:18
Reviewer Update
Even though i am speaking up the situation has not improved. You made 1 call and gave up and then rep**** to say you tried to call. If you want to get to the bottom of the issue then sort your fliipin staff out, once again the i am requested to upload or send a document that has been sent 7 times now. Clearly the staff at African Bank are deaf and dont know what they doing.