Loan I didn't apply for is on my profile

I found out through my app on CLP that theres a new loan that was opened and I didnt apply for that loan,I dont know anything about it,I went to the branch to complain and call center consultant opened a complaint for that it will take 7 days to resolve the issue. I've never app**** for that loan, I asked the consultants to check where was the loan amount disbursed to and which account will they be debiting from they cant see anything on the system, WORSE part of it there's no contract for that loan saved on the system so what's really happening and this loan is appearing on my credit profile. No one has called me to give feedback regarding my complaint. complain was logged on the 19th of April, Ref ***