LOAN DECLINED WITHOUT EXPLANATION (African Bank)

<p>I app**** for a loan at African Bank on Saturday, 26th November at the Greenacres Branch in Port Elizabeth. I qualified for a decent amount which I accepted. All the forms were filled in and sent off. I had all the necessary documentation with me & all paperwork was completed correctly. I was told the loan will be sent for assessment and should be approved and have the monies reflected in my account within 2 days.</p> <p> </p> <p>A few hours later (same day 26th Nov) the consultant calls me to say the loan was rejected. No reason given, I was just told to come in. She did not know why. AFter driving another hour back to African Bank, I am told the manager not being there may have influenced the paper work not being signed off properly. I was told Monday, 28th November, the paperwork will be re-submitted but again without hassle.</p> <p> </p> <p>Monday, 28th November I was called to say the loan was yet again rejected because no tax reflects on my payslip. I was told to get a letter from ym HR department explaining that I was away on Maternity leave for 4 months and therefore I didn't receive and income, therefore didn't pay tax. The consultant again told me, I had to return to the bank just to find out my original offer was yet again rejected (FOR NO REASON) and this time there was a 2nd offer. She said it was no use trying for the 1st offer again because it was already rejected and would take 10 days to re-apply.</p> <p> </p> <p>So I accepted the 2nd offer, completed all the paperwork, redid the finger prints etc, was told this time it will be approved and should take 48 hours as everything is done coorrectly. Today I get called, 29th November and told the 2nd offer is now also rejected for no reason and that they don't know the reason for this, that I must call the Consumer Office myself to enquire.</p> <p> </p> <p>I am utterly disappointed in the service and the way that this loan process was handled. My husband has been a loyal customers for a while and he recommended I approach African Bank for a loan but I utterly regret it.</p> <p> </p> <p>I have an excellent credit record. The system could see that which is why I qualified for a good loan which I can afford and yet I have been turned away twice by African Bank with no valid reasons.</p> <p> </p> <p>3 days have been wasted on this where another bank qould have given me approval same day.</p> <p> </p> <p>Please provide me with reasons and hopefully this can be sorted out.</p>