LOAN DECLINED WITHOUT EXPLANATION

I am writing these complaint on behalf of my younger brother Johannes Mothlola as he works at a mine and doesn't have access to few things.My brother went to African bank on monday to apply for loan as he needed it urgently for personal use and he was helped by Precious Sechabe who said to him he qualified and helped him with everything needed and also issued him with a credit card.She told him the money will be in 24 [URL Removed] 3 days later there is still no sms nor money in,He again took a day off from wrk on Friday to find out only to be told they don't know,so Precious tried it again on the system and it offered him a loan which they told him he will receive a call in 24 hours when they pay the money,still nothing yesterday She phoned him and said the loan was rejected due to multiple application but how is that possible.Its really unfair that they he took his time from work and waited for calls and bare in mind he works in mine where he cant even answer call during work and he sacrificed to take days off as he needed money only to be rejected after promises, they could have rejected him immediately when he went there first time.THIS MUST BE SORTED OUT PLEASE ASAP PLEASE.