Loan declined due to work confirmation on a Saturday

Item: African Bank
Rating: 1
Author: Philip M

I app**** for a loan on Friday evening via the website. I was approved. Got my doc's, uploaded my payslip and given permission to get my statements. Saturday afternoon I got a decline. Reason being they can confirm work confirmation. My company is closed on a weekend. How do you decline someone for this. Im furious. You need to do better.

Helpful (0)

Replies (3)

African Bank's replyOfficial

10 Nov 2025, 09:33

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
***

African Bank's reply10 Nov 2025, 09:33

Official

Philip M's updateReviewer Update

10 Nov 2025, 09:35

Please call me again at 10am.

Philip M's update10 Nov 2025, 09:35

Reviewer Update

Please call me again at 10am.

African Bank's replyOfficial

10 Nov 2025, 11:09

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply10 Nov 2025, 11:09

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***