KK
Karen K

1 reviews | Active since Sept 2010

24 Feb 2017, 12:11

Loan Declined after approval

<p>I had app**** for an African bank loan because i already have a card with them and never miss a payment for the past several years that i have this card. They approved me the loan and called me back twice to complete the process. After it was once approved the consultant read the terms and asked me which option i wanted and that it is approved and the money should reflect in my bank account within 24 hours and my contract will be emailed thorugh. When i call the next day to find out where is the copy of my contract, the consultant says she is so sorry but the loan declined. I asked what did they mean by declined if the day before the consultant said everything went through as normal and I should expect the money in my bank within 24 hours. The consultant did not know where or what went wrong. This is ridiculous as they took my evening time to eneter everything onto the contract and told me it was approved but all of a sudden the next day they dont even call or sms to tell you anything. Instead you are under the impression that you are recieving the money in your bank b=in 24 hours as told so.</p>

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Replies (2)
African Bank
African Bank's reply24 Feb 2017, 17:04
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***

KK
Karen K's update28 Feb 2017, 13:22
Reviewer Update

After 3 calls from African bank explaining the same thing over and over again, they still cannot get back to me on what's going on.

They must have used my details to approve one of their freinds loans internally because they cannot sort this matter out. I cannot explain over and over again the problem and have then just send sms's over and over that it will be resolved by the 1st then it will be resolved by the 2nd.