Loan application no feedback

I have app**** for a loan and keep getting messages saying u need to send a clear copy of payslip which I have done then they said we will get back to u with a final offer I am still waiting no matter how I send it I get the same message

African Bank: Hello MR HAMPSON. Some of your credit application documents are missing or unclear. Please submit clear copy/copies of Complete payslip required (company name,client details,net,gross,deductions,date) via our App, Internet Banking or by emailing it to *** please include your ID number in the subject line. African Bank Auth. FSP Reg NCRCP7638