Loan application nightmare

I went to apply for a loan at an African Bank branch... Everything checked out and the lady was very helpful. I go home and wait for the final response... Around midnight I got a text saying application declined coz they couldn't verify bank account.. I called the next day in the morning asking about that. The service agent who helped me checked my prolfie via phone and says as far as we are concerned we don't see a decline message... She re did my application and I had to resend my bank statements again.. Now on my internet banking app it says the application is being reviewed. And it list the date of when I went to the branch. 17th. I visited the branch today.. The lady checked on her system.. She still doesn't see the decline message... Now I'm looking like a fool coz apparently I'm thr only ne who has the message of I've been declined... African Bank doesn't know about it... Even on my internet banking app it dissappeared now it's not saying rejected.. It's saying in review. What's happening.. Is someone trying go **** me here??? Worse I open a new bank account with them on the same day and that worked I even activated my card... Now I'm havi g serious doubts about using them as my new bank as I had planned. Reaching then is a nightmare. Can African Bank please just process my application and let me get done with it. Coz it's like I'm getting different stories from anyone I call.. So what's what? I'm upset. I have my personal info... My bank statements and now they go awol? They even told me I qualify for 5k and processed pre agreement etc then all of a sudden they are sending me different messages