**** about resolving my query

I logged a query at the branch(on 09/09/15) to unblock my account and I got an sms informing me that the query will be resolved on the 14/09/2015. I got an sms on the 14/09/15 saying my query has been resolved(reference no. ***). I was so happy and when I logged on my online profile, I found that my request has not been attended to and instead African Bank decided to LIE to me. I do not appreciate how you conduct your business and surely if you don't want me as your client you must say so instead of making me a fool. I do not think I will ever recommend any of my family or friends to use your services as you don't value your clients.<br> From Your very disappointed and annoyed client.